Enterprise systems and infrastructure

Staff have opportunities to develop their skills, knowledge and experience using digital delivery tools and techniques. They can access networks, events, communities of practice and champions to support them.

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Learner experience

Learner experiences are enhanced through high quality, engaging and accessible digital platforms, tools and services.

Related aims

  • Enhanced learning

    Learning is enhanced through the use of technology, wherever it is appropriate and beneficial to the learner.


A safe, secure and resilient digital experience is provided for all learners and staff, complying with legal obligations and relevant standards (including accessibility).

Related aims

  • Digital standards Shared aim

    Clear, nationally agreed standards for digital skills are in place to enable learners and staff to meet industry, private and public sector requirements, building on the digital competences developed during compulsory schooling.

  • Safe experience

    A safe and secure teaching and learning experience is enabled and managed for all learners and staff through provision of appropriate virtual and physical environments.

Effective support systems

Administration and reporting activities are supported effectively by digital technology so that teaching staff are able to focus on learners’ needs.

Related aims

  • Understanding benefits

    The benefits of digital technology, and possible barriers to their achievement, are understood by all staff including senior leaders.


Collaboration with other organisations on digital technologies is encouraged to share information and expertise, avoid duplication, create efficiency savings, and address gaps in provision.

Related aims

  • Collaborative culture

    A culture of collaboration ensures that information and best practice are shared to drive effective use of digital skills to support leadership, learning and business processes.

Strategic investment

Financial investments in introducing and updating digital technologies are made as part of a strategic, planned approach to enhance learner support, skills and employability.

Related aims

  • Resource alignment

    Staff, learning and business resources are aligned to enable efficient support of the continually evolving digital requirements of post-16 education.

Consultation and evaluation

Decisions on new digital systems and tools are informed by consultation with staff, learners and other users, and evaluated post-implementation to ensure that user needs are being met.

Related aims

  • Coherence and accessibility Shared aim

    The coherence and accessibility of digital learning is increased through a range of curriculum delivery methods that are appropriate to learner and employer needs, and offer learning opportunities in both the Welsh and English languages.

  • Continual improvement

    Continual improvement of the learner experience and business processes is supported through effective and innovative use of digital technology.