Continual improvement of the learner experience and business processes is supported through effective and innovative use of digital technology.
The appropriate use of digital technologies assists the organisation to evaluate and enhance the learner experience and related business processes (such as learner admissions, data management and reporting).
Staff are empowered to explore experimental and innovative approaches to digital learning, to evaluate and reflect on the outcomes, and to share good practice and lessons learnt.
Potential new learning platforms, tools and resources are assessed to ensure their accessibility and ease of use, taking into consideration bilingual needs.
Learners are actively involved in evaluating the effectiveness of digital learning, and in designing and implementing improvements.
Digital innovators or ‘champions’ support the dissemination of best practice through coaching and mentoring colleagues.
Decisions on new digital systems and tools are informed by consultation with staff, learners and other users, and evaluated post-implementation to ensure that user needs are being met.